Service and support
With you long after the sale.
The team that designs and manufactures the BPT 2010 is your direct contact for installation, training and service. There is no distributor or overseas service centre in the process.
Support scope
One contact for the life of the system.
Installation and training
The system is installed and commissioned at your site, and the first prints are carried out with your team. Operators are trained in operation, material selection and routine maintenance.
Warranty
The BPT 2010 is delivered under warranty. The warranty period and coverage are stated clearly in the quotation.
Spare parts and field service
Because the system is manufactured by us, spare parts are supplied locally. When required, our technical team provides on-site service at your facility.
Remote support
Technical support on print parameters, material profiles and troubleshooting by phone and remote connection.
Training and remote support
Your operators are competent from day one.
After installation, operators receive hands-on training in system operation, material profiles and routine maintenance. Thereafter, support on print parameters and troubleshooting is provided by phone and remote connection.
Sample printing
Evaluate your own part before you invest.
The part you plan to produce can be printed as a sample on the BPT 2010 before an investment decision. Surface quality, dimensional accuracy and material behaviour are evaluated on your own part.
- Send
- 3D file (STEP, STL or 3MF), preferred material and technical requirements
- Agree together
- Print orientation, material and print settings
- Evaluate
- Inspect the sample, then make your decision
Process
From enquiry to installation in four steps.
- 01
Needs analysis
The parts, materials and operating conditions are reviewed together.
- 02
Sample and quote
On request, a sample of your part is printed and a quotation covering configuration, price and lead time is presented.
- 03
Build and test
Your system is manufactured at our facility in Pendik and tested before delivery.
- 04
Installation and training
The system is installed on site, operators are trained and the service relationship begins.
Need service or support?
Send a support request for your system or call us directly.